Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of USA.
Order Cancellation Policy
Orders placed with www.mycustomboxes.com move through following stages.
Stage 1– Order is received and confirmation sent to client
Stage 2– Design setup done and job sent for Pre-press
Stage 3– Order is in the middle of production process
Stage 4– Order Produced and is ready for shipping
If Customer Request to cancel order at stage 1, No cancellation charges will be charged. If customer wants to cancel order when it is in 2nd stage, 20% of the total order amount will be charged as cancellation fee to cover design and pre-press charges. In case client wants to cancel Order when it is in 3rd Stage, 60% of the total order amount will be charged as cancellation fee to cover production charges. An order cannot be cancelled in stage 4.
All orders placed with www.mycustomboxes.com are customized and are produced according to the customer requirements. Due to the customized nature of the orders, refunds are not available on customer orders. If you believe your order is defective, you must contact us immediately. If we verify the error is at our end, we will reprint order Free of Cost. Customer must return the received product within 7 days in order to get free replacement. Returns will not be accepted if products have been used.
Deadlines & Delayed Orders
MyCustomBoxes.com in no way is responsible for the damages those may occur due to the delayed delivery of the orders. We will try our best to meet customer timelines but in case of delay in the delivery of the order, the maximum amount that we are liable to should not in any case exceed the total order amount of the packaging ordered with us. If your orders are very time sensitive, we will NOT guarantee 100% timely delivery as orders can be delayed due to any reason during the production or shipping process.
We print almost all of the orders in-house at our factory but some orders may get routed to our affiliated printers in United States, Malaysia and South Asia. Order routing purely depends on the specifications of the job and the timing of the jobs. We usually intimate customers of the job routing but sometimes job routing is done at the last moment due to print queue load and in that case customer many not get any notification of the job routing to affiliate printers.
www.mycustomboxes.com reserves the right to change its policy without any prior notice